🔐 Privacy Policy – Polycrete Australia

Last Updated: July 2025

At Polycrete Australia, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us through our website, enquiry forms or advertising platforms such as Google, Facebook and Instagram. We are committed to handling your information with care, transparency and respect.

📄 1. Introduction

Polycrete Australia provides concrete flooring services across Sydney, including mechanical polished concrete, epoxy flooring, concrete grinding, surface preparation, commercial kitchen epoxy flooring and grind and seal finishes. When you enquire about our services, request a quote or interact with our website, we may collect personal information to respond to your enquiry and provide relevant project advice. This Privacy Policy outlines how we handle that information responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of concrete flooring service required
• Property type, such as residential, commercial, warehouse, kitchen, retail or office space
• Approximate floor size or project scope
• Existing floor condition, coatings or preparation needs
• Preferred project timing or urgency
• Notes, photos, plans or specifications submitted through our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source, such as Google Search, Facebook Ad or Instagram post

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-provided details such as your name, contact information, suburb and flooring requirements so we can respond to your enquiry efficiently.

🎯 3. How We Use Your Information

• Respond to concrete flooring and quote enquiries
• Assess your project requirements and recommend suitable flooring options
• Arrange site inspections, quote follow-ups or project discussions
• Provide pricing, availability and service information
• Send project updates, offers or follow-ups if you have opted in
• Improve our website, enquiry process and customer communication
• Comply with Australian privacy and consumer protection laws

We never sell or rent your personal information to any third party.

🤝 4. Legal Basis for Processing

• Consent – when you submit your information voluntarily
• Contract – to provide the concrete flooring services or quote information you request
• Legitimate Interest – to improve client experience, follow up enquiries and measure marketing performance
• Legal Obligation – to comply with taxation, business or record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised Polycrete Australia staff involved in quoting, project assessment or service delivery
• Trusted third-party services, such as Google, Meta, CRM and email marketing tools
• Website, analytics and advertising providers who assist us with business operations

We do not share your information with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Encrypted website connection using HTTPS
• Secure, SSL-protected enquiry forms
• Password-protected internal systems
• Restricted access for authorised users only

If a data breach occurs, affected users and relevant authorities will be notified in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Access and review the personal information we hold about you
• Request corrections to inaccurate or outdated details
• Request deletion of your information where legally permitted
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if necessary

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools such as Google Analytics and Meta Pixel to:

• Understand visitor behaviour and website performance
• Improve page functionality and user experience
• Measure the effectiveness of our online advertising
• Help show relevant ads to people interested in concrete flooring services

You can disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When engaging with Polycrete Australia through third-party platforms, please also review their privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The most recent version will always be available on our website.

📬 11. Contact Us

For questions, feedback or privacy-related requests, please contact:

Polycrete Australia
📧 Email: polycreteaustraliaco@gmail.com
📞 Phone: 0413 711 207
🌐 Website: https://polycreteau.com.au/